These Terms & Conditions constitute a legally binding agreement between you and jompay99. Please read them carefully before registering or placing any wager. By accessing the jompay99 platform, you agree to be bound by these terms in full.
You must be at least 21 years of age to register and use jompay99. Age verification is conducted at registration and may be repeated at withdrawal. Accounts found to belong to minors will be suspended immediately and funds held pending investigation.
All bonuses, including the Welcome Bonus, are subject to wagering requirements and specific terms detailed in the Promotions section. Bonuses may not be withdrawn until wagering requirements are met. Abuse of bonus offers may result in forfeiture and account review.
Each player may hold only one jompay99 account. Duplicate accounts are strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of any pending balances. jompay99 employs technical measures to detect multi-accounting.
All withdrawals at jompay99 require successful KYC (Know Your Customer) verification. Withdrawal methods must match the deposit method used. jompay99 reserves the right to request additional documentation before processing any withdrawal above specified thresholds.
Collusion, use of bots or automated software, arbitrage betting strategies designed to exploit pricing errors, and any form of fraud are strictly prohibited. jompay99 may void wagers, suspend accounts, and report suspicious activity to relevant authorities without prior notice.
jompay99 is committed to responsible gaming. Deposit limits, session time limits, cool-off periods, and self-exclusion tools are available to all members at any time. Players experiencing gambling-related harm are encouraged to use these tools or contact our support team immediately.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
2.1 To access real-money gaming on jompay99, you must register a Member Account by providing accurate, complete, and current personal information as required during the registration process.
2.2 Each individual may register only one jompay99 Account. jompay99 prohibits the creation of multiple accounts by the same individual, whether under the same or different personal details. Violation of this requirement will result in immediate suspension of all associated accounts and forfeiture of balances pending investigation.
2.3 You warrant that all information provided at registration — including your full legal name, date of birth, residential address, email address, and payment details — is truthful and accurate. jompay99 reserves the right to require documentary verification of any information provided.
2.4 jompay99 reserves the right to decline any registration application at its sole discretion without obligation to provide reasons.
2.5 You are solely responsible for maintaining the confidentiality of your login credentials. You must notify jompay99 support immediately if you believe your account has been accessed without authorisation.
3.1 Age Requirement. You must be at least 21 years of age to register and use jompay99. This requirement reflects international gaming authority regulations applicable to the markets in which jompay99 operates. By registering, you confirm that you are 21 or older.
3.2 jompay99 conducts age verification at registration and may conduct further verification at any time, including at the point of withdrawal. If age verification cannot be satisfactorily completed, jompay99 will suspend the account and hold any balance pending resolution.
3.3 Jurisdiction. It is your sole responsibility to ensure that your use of jompay99 is lawful in your jurisdiction of residence. jompay99 makes no representation that access to or use of the Platform is lawful in all jurisdictions. If use of online gambling services is prohibited or restricted in your jurisdiction, you must not use jompay99.
3.4 jompay99 does not knowingly accept registrations from jurisdictions where online gambling is explicitly prohibited by law. If jompay99 becomes aware that a Member is accessing the Platform from a prohibited jurisdiction, the Account will be suspended immediately.
3.5 By registering a jompay99 Account, you represent and warrant that you are not acting on behalf of any other person and that you are using the Platform exclusively for personal, recreational purposes.
4.1 You are fully responsible for all activity conducted through your jompay99 Account, whether or not such activity was authorised by you. jompay99 shall not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to maintain the security of your login credentials.
4.2 jompay99 strongly recommends that all Members enable two-factor authentication (2FA) on their accounts. 2FA is available via any compatible TOTP application and significantly reduces the risk of unauthorised access.
4.3 You must not share your jompay99 Account credentials with any third party. Sharing of accounts is prohibited and may result in suspension.
4.4 If you suspect that your account has been compromised, you must contact jompay99 support immediately via live chat. jompay99 may temporarily suspend account activity while investigating a security incident.
5.1 jompay99 accepts deposits in Malaysian Ringgit (MYR) via the payment methods available on the Platform at the time of deposit, including Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank. Available payment methods are subject to change without notice.
5.2 All deposits must originate from a payment account or instrument registered in your own name. jompay99 will not process deposits from third-party sources. Discovery of third-party funding may result in account suspension and return of funds to the originating payment source.
5.3 Withdrawals may only be made to the same payment method used to make the corresponding deposit, up to the value of that deposit. Remaining withdrawal amounts will be processed to your nominated bank account or e-wallet, subject to successful KYC verification.
5.4 jompay99 processes withdrawals within the timeframes displayed on the Platform. While jompay99 endeavours to process withdrawals in under 5 minutes, processing times may be extended pending KYC review or where additional verification is required.
5.5 jompay99 reserves the right to withhold withdrawal processing pending satisfactory completion of KYC verification. jompay99 may request identity documents, proof of address, and source of funds documentation as part of this process.
5.6 Minimum and maximum deposit and withdrawal limits apply and are displayed within the Account cashier at the time of transaction. These limits may vary by payment method and member tier.
6.1 jompay99 offers various bonuses and promotional offers to Members, including but not limited to welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to the specific terms applicable to each promotion, in addition to these general Terms & Conditions.
6.2 Unless otherwise specified, bonus funds are subject to a minimum wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering requirement will be stated in the specific promotion terms.
6.3 jompay99 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Promotional offers may not be combined unless explicitly stated.
6.4 Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through multiple accounts, coordinated wagering, or any other strategy deemed abusive by jompay99 will result in forfeiture of the bonus and associated winnings, and may result in permanent account suspension.
6.5 jompay99 reserves the right to exclude any Member from participation in any promotional offer at its sole discretion.
7.1 All bets placed on jompay99 are subject to the specific game rules applicable to each product — sportsbook, live casino, or slots — as published on the Platform. In the event of conflict between general terms and game-specific rules, the game-specific rules shall prevail.
7.2 Bets are final once confirmed. jompay99 will not accept requests to cancel or amend confirmed wagers except where permitted by specific game rules (e.g., cash-out features where available).
7.3 jompay99 reserves the right to void any bet in the event of: (a) obvious pricing errors; (b) technical malfunction; (c) evidence of fraudulent activity; (d) information becoming available that indicates a bet was placed in breach of these Terms.
7.4 Maximum payout limits apply across all products. Maximum single-event or single-session payout limits are displayed within each product area. jompay99 reserves the right to limit stake sizes for any Member at its sole discretion.
8.1 The following conduct is strictly prohibited on the jompay99 Platform and may result in immediate account suspension, forfeiture of balances, and reporting to relevant law enforcement or regulatory authorities:
9.1 jompay99 is committed to promoting responsible gaming and takes its duty of care to Members seriously. The Platform provides the following responsible gaming tools, accessible at any time through your account settings:
9.2 If you believe you may have a problem with gambling, please contact our 24/7 support team via live chat immediately. jompay99 support can assist with immediate account restrictions and provide referral information to professional gambling support services.
9.3 In accordance with jompay99's responsible gaming obligations under its international gaming authority licence, jompay99 conducts ongoing monitoring for indicators of problem gambling behaviour and may proactively apply account restrictions where such indicators are identified.
9.4 The strict 21+ age requirement reflects jompay99's commitment to preventing underage gambling. If you have reason to believe that a minor has accessed or is accessing the jompay99 Platform, please notify us immediately at [email protected].
10.1 All content on the jompay99 Platform — including but not limited to software, design, graphics, text, logos, and game content — is the property of jompay99 or its licensors and is protected by applicable intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, recreational gaming purposes. This licence does not include any right to reproduce, modify, distribute, or commercially exploit any content from the Platform.
11.1 To the fullest extent permitted by applicable law, jompay99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
11.2 jompay99 does not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance, technical faults, or circumstances beyond jompay99's reasonable control may result in temporary unavailability. jompay99 will endeavour to provide advance notice of planned downtime where practicable.
11.3 In the event of a technical malfunction that affects the outcome of a bet or game session, jompay99's determination of the correct outcome — based on server logs and recorded game data — shall be final. Bets affected by technical malfunctions may be voided and stakes returned at jompay99's discretion.
11.4 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded by law.
12.1 jompay99 reserves the right to amend these Terms & Conditions at any time. Amendments will be published on this page with an updated effective date. Where amendments are material, jompay99 will endeavour to notify Members via email or in-platform notification prior to the amendments taking effect.
12.2 Your continued use of the jompay99 Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree with any amended Terms, you must cease using the Platform and may request account closure by contacting support.
13.1 These Terms & Conditions are governed by and construed in accordance with the laws applicable under jompay99's international gaming authority licence jurisdiction.
13.2 In the event of a dispute between you and jompay99, you should in the first instance contact jompay99 support via live chat or at [email protected]. jompay99 will endeavour to resolve disputes within 14 business days of receipt of a written complaint.
13.3 If a dispute cannot be resolved through jompay99's internal complaints process, the matter may be referred to the dispute resolution mechanism available under jompay99's applicable gaming licence. Details of the applicable dispute resolution body are available on request from jompay99 support.
13.4 Nothing in this clause shall prevent either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
Questions? If you have any questions about these Terms & Conditions, please contact the jompay99 support team via live chat (available 24/7) or by email at [email protected]. For responsible gaming support, visit our Responsible Gaming page.
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21+ only. Please play responsibly. International gaming authority regulations apply.