jompay99 Privacy Policy

1 Who We Are

jompay99 operates the online gaming platform available at jompay99.net. For the purposes of this Privacy Policy, jompay99 is the data controller responsible for your personal data collected through the Platform.

jompay99 operates under an international gaming authority licence, which imposes specific obligations on how we collect, process, and retain personal data — particularly in connection with account verification (KYC) and anti-money laundering (AML) obligations. These regulatory requirements are incorporated into our data processing practices as described in this Privacy Policy.

If you have any questions about this Privacy Policy or how jompay99 handles your personal data, you may contact our Data Protection team at [email protected].

2 Personal Data We Collect

jompay99 collects personal data from you in the following categories:

jompay99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where such collection is specifically required for regulatory compliance purposes (e.g., facial verification as part of enhanced KYC).

3 How We Use Your Personal Data

jompay99 uses the personal data collected for the following purposes:

• Account management: To register your jompay99 account, verify your identity, maintain your account, and process your gaming activity.
• Payment processing: To process deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other available methods.
• Regulatory compliance: To fulfil KYC and AML obligations imposed by jompay99's gaming licence, including identity verification and monitoring for suspicious financial activity.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to administer responsible gaming tools requested by members, including deposit limits and self-exclusion.
• Platform improvement: To analyse aggregated usage data to improve the jompay99 Platform, identify technical issues, and optimise the player experience.
• Customer support: To respond to enquiries, resolve disputes, and administer complaints submitted to jompay99 support.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to members who have opted in to marketing communications. You may opt out at any time.

4 Legal Basis for Processing

jompay99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the jompay99 Member Agreement, including account management, gaming, and payment processing.
• Legal obligation: Processing required to comply with regulatory obligations under jompay99's gaming licence, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, security, Platform improvement, and responsible gaming monitoring, where our interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have provided affirmative opt-in consent. You may withdraw consent at any time without affecting the legality of processing before withdrawal.

5 Data Sharing & Third Parties

5.1 jompay99 does not sell, rent, or trade your personal data. jompay99 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: To facilitate deposits and withdrawals via your chosen payment method (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank).
• Identity verification providers: To conduct KYC checks and document verification as required under jompay99's gaming licence obligations.
• Game providers: Limited technical data necessary to deliver gaming content from third-party providers on the jompay99 Platform.
• Regulatory authorities: Where required by law or by jompay99's gaming licence, including disclosure to anti-money laundering authorities or law enforcement where legally compelled.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers engaged by jompay99 under contractual data processing agreements.

5.2 All third parties with whom jompay99 shares personal data are contractually required to handle such data in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared.

6 Data Retention

6.1 jompay99 retains personal data for the period necessary to fulfil the purposes for which it was collected, or for the period required by applicable law or regulation, whichever is longer.

6.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with jompay99's obligations under its gaming licence and applicable anti-money laundering regulations.

6.3 KYC and identity verification documentation is retained for the period prescribed by the applicable regulatory framework, typically five (5) to seven (7) years from the date of collection or the date of last transaction, whichever is later.

6.4 Upon expiry of the applicable retention period, jompay99 will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification.

7 Cookies & Tracking Technologies

7.1 jompay99 uses cookies and similar technologies to maintain your login session, remember your preferences, protect against fraud, and gather aggregated analytics on Platform usage. The following categories of cookies are used:

• Essential cookies: Required for core Platform functionality including session management and security. Cannot be disabled without affecting your ability to use jompay99.
• Functional cookies: Store your preferences such as language settings and display options to personalise your jompay99 experience.
• Analytics cookies: Collect aggregated, anonymised information about how members use jompay99 to help us improve the Platform. No individual member is identified through analytics data.

7.2 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing jompay99 but may affect certain personalisation features.

7.3 jompay99 does not use third-party advertising cookies or sell cookie data to advertising networks.

8 Data Security

8.1 jompay99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and jompay99's servers;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Role-based access controls ensuring that jompay99 personnel access only the personal data necessary for their specific function;
• Regular security assessments and penetration testing of the jompay99 Platform and infrastructure;
• Two-factor authentication available to all members and mandatory for administrative access by jompay99 personnel.

8.2 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, jompay99 will notify affected members without undue delay in accordance with applicable regulatory requirements.

9 Your Data Rights

Subject to applicable data protection law, jompay99 members have the following rights in relation to their personal data:

• Right of access: Request a copy of the personal data jompay99 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for its stated purpose, subject to jompay99's legal retention obligations.
• Right to restriction: Request that jompay99 restrict processing of your data in certain circumstances.
• Right to data portability: Request a copy of data you have provided to jompay99 in a machine-readable format.
• Right to object: Object to processing of your data based on legitimate interests or for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact jompay99 at [email protected]. jompay99 will respond to all valid requests within 30 days. Note that certain rights may be limited by jompay99's legal obligations, particularly in respect of KYC and AML data retention.

10 Children's Privacy

10.1 jompay99 strictly prohibits the use of the Platform by individuals under the age of 21. jompay99 does not knowingly collect personal data from persons under 21 years of age.

10.2 If jompay99 becomes aware that personal data has been collected from an individual under 21, that account will be suspended immediately, all associated data will be deleted (subject to any regulatory retention obligations), and any funds will be returned to the originating payment source.

10.3 If you have reason to believe that a person under 21 has registered a jompay99 account, please notify us immediately at [email protected].

11 International Data Transfers

11.1 jompay99 may transfer your personal data to service providers located outside Malaysia in connection with the delivery of Platform services, including cloud infrastructure, payment processing, and game content delivery.

11.2 Where personal data is transferred internationally, jompay99 implements appropriate safeguards — including contractual data protection clauses — to ensure that your data receives a level of protection equivalent to that required under applicable data protection principles.

12 Changes to This Privacy Policy

12.1 jompay99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or operational changes to the Platform. The effective date at the top of this page indicates when the policy was last revised.

12.2 Where changes are material, jompay99 will notify members via email or in-platform notification prior to the changes taking effect. Continued use of the jompay99 Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

13 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jompay99, please contact us:

jompay99 is committed to resolving all privacy-related enquiries promptly. If you are not satisfied with jompay99's response to a data rights request, you may be entitled to lodge a complaint with the relevant supervisory authority under jompay99's applicable regulatory jurisdiction.